We love technology! We get excited about computers and love serving our customers. We live to solve problems, work on our servers, and make fantastic stuff happen. And, of course, we love to share our creations with our clients!
Contacting our team:
- Customer Service Portal – The main customer service area to manage your accounts, order services, and review knowledgebase articles.
- Contact Sales – This is our direct link to our sales staff.
- Contact Customer Service – This is our direct link to our customer service form for technical support.
- Emergency Support – For higher priority requests with a modest fee. For Parcom customers only.
- Parcom Community Forums – Best place to talk with the staff, owner, and other loyal Parcom community members. (New!)
- FAQs – Frequently Asked Questions
Parcom offers some great video tutorials to help our customers too!
NOTE: We do offer live chat during our day time business hours. Visit our Customer Service Portal and during the day, we do our very best to offer live chat – however for quicker response from the senior staff who monitor the portal – you should submit a ticket. To offer low wholesale type pricing, we do not offer phone support. We appreciate your patience as this has been the reason for our success since 1997! Not for everyone we know, so keep in mind that we offer ten times the value for those loyal customers who like us the way we are! So please, don’t ask for phone support as we get that all the time – and that is usually from someone not used to ten times the value for less than any other hosting company! Period!
We like being more honest than the competition…
Primary Billing Mailing Address (Send checks here please):
Parcom Internet Services, Inc.
Attn: Billing Department
PO BOX 3198
Renton, WA 98056-3198
For Abuse Issues, Legal, Testimonials, Company feedback, and Media Information, please use our Customer Service Portal and submit a request there.
Note about live chat: Available Monday-Friday during our office business hours (not including national holidays.) Please go to the Customer Service Portal during these hours for live chat. All our e-mail support ticketing systems are staffed 7×24.