At Parcom we wish to provide a professional environment for our customers. We are a professional business, and we will take care of you very well if all policies are understood and adhered to.
Straight talk about all the policies below: “Simply: No spam and no illegal activities.”
The following is what we expect our customers to abide by.
This document is an ACTIVE Policy (or living document) since changes in the industry can affect this policy at any time.
- Parcom’s systems shall not be used to store anything that is regarded as illegal in the United States of America. If you ask if we host anything illegal, you should already know the answer is no.
- Parcom prefers you not use third party DNS servers to point to our network without prior permission. Our DNS servers are set properly and by the book. If you choose to use your own name servers then you will have to understand our ability to troubleshoot problems with your site will be limited for obvious reasons.
- Copyrighted music, video, or sounds in .WAV or especially .MP3 format is not allowed on our systems unless the owner of the content also owns the copyright of the content. In short, Parcom does not allow “pirated material” to be hosted on our systems. Keep it legal and you will be fine.
- Parcom’s systems shall not be used to send spam (unsolicited e-mail or bulk e-mail) or send spam by using third party bulk mailing services. Such actions will result in immediate termination of service without prior notice required. This applies to sending mail through our network to a third party mail service or if a third party spam service is used to link to a Parcom account. Please note that it is illegal to spam in the state of Washington, USA where Parcom is located. Parcom can disable an account to protect the integrity of the network due to Denial of Service Attacks, or attempts to spam through the customer account as well. In short, if you need to use SPAM or bulk unsolicited e-mail for your advertising, we cannot be your hosting provider. All bulk mailings require permission from Parcom prior to any being sent out. If you are e-mailing a list of unknown recipients then you are breaking this policy. However, if each recipient genuinely requested the material you are presenting and you have documentation proving it through written or direct confirmation that can be presented to Parcom if a problem should occur, then it is ok. So, if you plan to mass mail customers, you must have proof that your customer(s) are welcome to your messages and show that to us if that customer should ever complain. Parcom will disable a customer account during investigation where there is a possible breach of contract.
NOTE: Parcom customers are also not allowed to post unsolicited mailings on newsgroups, mailing lists, websites guest books, create URL linking for spam use, or forums of any kind. If a single complaint is received due to such actions, the customer account may be deleted without notice and no refund will apply. This is to protect all customers on the server and network you share space with. If a Parcom customer does this to another Parcom customer, a warning may be given, but the offending party must contact the other Parcom customer with a written apology and a copy must be sent to Parcom’s abuse department for a record to be kept on file. Damages to the other Parcom party is the responsibility of that party – and any legal action should be taken between the two parties without Parcom involvement.
- Parcom reserves the right to recommend dedicated e-mail, database or web server for those who truly would be best served on isolated solutions.
- Please make sure all your web site content is related to your web site as it is the clients responsibility to maintain backups through our provided backup service in our new hosting packages.
- Parcom is not responsible for customer e-mail if mail is configured to forward to another ISP or mail provider. Once email leaves the Parcom network we cannot guarantee that the receiving ISP will deliver mail in a timely manner.
- It is the customer’s responsibility to move the site contents to the new location. When upgrading to new systems, it is always the customer’s responsibility to do so. Hiring a web developer is also the client responsibility naturally.
- Parcom customers are to not use any third party tools to monitor or do frequent ping tests against their sites at all. Doing so adds unnecessary stress on your site.
- Mailing lists cannot be populated via purchased spam lists of any kind.
- Parcom shared hosting systems are systems that are shared by other customers. They are naturally not equivalent to expensive dedicated servers. Clients are responsible for being aware of using shared hosting as the correct service for their web site. In other words extremely busy web sites that should be on their own server should not be in a shared environment. We generally recommend customers to use the 25GB per month rule when considering when it is time to consider migrating to a server of their own. Parcom can work with customers to provide dedicated options as custom solutions.
- Add-on domains do not have the same support level as the parent domain. For best results (backups, logs, etc.) a domain should have its own package.